We will hold a room for 5 days without a deposit after that a 50% deposit is required to confirm a reservation. For bookings of 3 days or less a 100% deposit is required.
Deposit is payable by personal check or direct deposit to our BOA account or in Mexico to our Bancomer account. Please write for account numbers.
The deposit by check needs to be sent to our address in Tennessee (actually Eva’s Mom’s house) at 41 Riverview Drive, Oak Ridge, TN 37830.
NOTE: the check is made out to “Eva Robbins” not "Hacienda Eden".
The balance is due in Mexico, payable in Dollars or Pesos, no credit cards for balance please.
Your deposit, less 20% cancellation fee, will be refunded if the cancellation occurs more than 60 days prior to arrival. If you cancel less than 60 days prior to your scheduled arrival, you will receive a refund only for that portion of your reservation that we are able to successfully rebook.
Transfer of Reservation Policy:
We like to call it the “the non-transfer of reservation policy”. If you need to cancel your reservation and wish to offer your booking to friends or family please contact us before doing so as wait-listed guests will have priority. Thank you!
Partial Hotel Bookings:
It is possible to rent smaller parts of the hotel. For example all 4 bungalows (sleeping 8 people) or all 6 rooms, (sleeping 15 people) or all 4 suites (sleeping 12 – 14), or any combination of the above.