When are you open?
The hotel and restaurant are open from the end of October to the beginning of May.
Are you right on the beach, and how close is the water?
All of our rooms in the main hotel and the bungalows have a beach view and the three rooms on the beaxh level and the four bungalows exit right on to the beach; it’s about 15 yards to the water.
Of our 4 suites, two have beach views and two don’t. The two suites on the beach level have their own path to the beach.
How do I get to Hacienda Eden from the airport, and how long does it take?
You can take a taxi to Eden from the airport (and back) or you can rent a car. Hertz, Alamo, Budget, and National have rentals at the airport. The trip takes about 50 minutes. The airport to Eden leg of the local taxi service is controlled by a national union with fixed prices. Don't let them talk you into a return taxi to the airport, we will reserve our local Troncones taxi service for your departure to the airport.
It is simple to get a taxi at the airport; there is a “Ground Transportation” desk when you come out of customs. Tell them that you want to go to Troncones and they will take your payment and give you a slip that you can take out the door to the taxi stand. The cars are in good shape and most have AC. All of the taxi drivers know how to get to Troncones. You might want to take a look at the "Getting Here" section if you want a more detailed description of how to drive here. Don’t worry, there is only one road, you can’t get lost.
Do you have a 24 hour reception?
Yes! We always have someone at reception ready to lend a hand.
Do all of your rooms have a private entrance/exit?
Yes, all of our rooms have their own entrance and private balcony or porch.
Where is Eden located in reference to other well-known landmarks?
We are on the pacific coast of Mexico. We are 200 miles north of Acapulco, and about 7 hours drive south from the city of Manzanillo. We are a 7 hour drive west from Mexico City. We are a 30 minute drive from Ixtapa/Zihuatanejo.
Which airport should I fly into?
You need to fly into the Ixtapa/Zihuatanejo International Airport, code ZIH.
What is the surf like?
In the wintertime the surf is anywhere from small to medium, it is perfect for boogie boarding and body surfing. In the summertime the surf is usually from medium to big, depending on the conditions. If there is a tropical storm in the vicinity it will really bring the surf up.
Do you have a restaurant on the premises?
Yes! Our restaurant Jardin del Eden serves breakfast lunch and dinner. The owner & chef, Mary & Jean Pascal Bochet, a Mexican-French couple, are very happy to serve our guests and the rest of Troncones with fantastic food every day. They feature Contemporary & Traditional Mexican Cuisine.
Do you have fridges in your rooms?
We have mini fridges in our 4 suites but not in our rooms. There is also a communal fridge available for all guests.
Can we use the restaurant kitchen for our own cooking?
The kitchen is in use for breakfast lunch and dinner; it would not be practical to let guests into the fray.
Do you have AC?
We have air conditioning in our suites, in our rooms and bungalows we have ceiling fans and ocean breezes.
What temperature is the water?
It is between 72-84 degrees F.
Can you snorkel in front of Eden?
You can snorkel in front of our place when the surf is small which is about 50% of the time.
Do you have masks and snorkels that we can borrow?
I am sorry but we do not. BYO!
Can I rent a surf board in Troncones?
Yes, there is a place down the beach that rents boards. We have some boogie boards for our guests to use free of charge.
Do you have beach towels?
Yes, two large beach towels are standard with every room.
What is there to do around Eden?
There are a number of activities available in the vicinity. You can go hiking, bird watching, mountain biking, surfing, swimming, snorkeling, and horseback riding. In Zihuatanejo you may go sport fishing, scuba diving, or shopping. See the activities section for more details.
Do I have to know how to speak Spanish?
No, we all speak English; we also speak a little French, Norwegian and Portuguese. We all speak Spanish and can do any translating that you need.
Can you drink the water?
Although we have all of our water piped in from a deep well we do not drink it. We have bottled water in each room for your teeth brushing and drinking etc, we also have 5 gallon water dispensers dotted around the property for fill ups. We only use purified water to wash vegetables and for other kitchen uses and all of our ice is made with purified water.
How much do you think we will spend a day in the restaurant? And what are your average prices for lunch and dinner?
About $50 US a couple a day is the average from most guests. Lunch prices range from $5.00 US to $10 US and dinner ranges from $10 US to $24 US. The restaurant does not take credit cards!!
I don’t want to bring much cash—what should I do?
You can pay the balance of your hotel bill before you arrive, which will leave you with only your restaurant bill to pay while you are here which must be paid in cash. There is an ATM machine in Troncones now!!
Can you go scuba diving or sport fishing?
Scuba Diving and sport fishing can be arranged in Zihuatanejo.
There is an official scuba center there and they have guided trips that start at around $50 US a person. The scuba diving on the pacific coast of Mexico is not ‘world class’ but it is a fun way to spend the afternoon.
Jaime Vargas is the captain that we have used for sport fishing in the past. For a small boat that holds from 2-3 persons it is 135 $ a day. The boat leaves the dock at 7 am in Zihuatanejo. We can have a taxi pick you up at Eden or you can drive your rental car. For an extra charge Jaime will also bring lunch. He takes you out and fishes for bait, and then to all of is favorite spots. See the Sport fishing section for more information.
How strong is the sun?
The sun is strong. Always bring sunscreen and a hat and most of all use them and re-apply every hour!!
Can we buy land near you?
There is still property for sale in our area. Call Dewey McMillan (we used him as our agent) at 011-52-755-553-2812.
How do we get into Zihuatanejo or Ixtapa from Eden?
It is simple to take a taxi in, which will cost you about 60$ round trip or you can rent a car. Car rentals are anywhere from 40$ a day to 120$ for a big van.
Is there a place where I can watch sports?
There is a bar about 200 yards from Eden that has a TV and shows all of the major sporting events.
What if we need a doctor?
For a minor injury there is a clinic about a ten minute drive away. For something more major there is a private hospital in Zihuatanejo. No matter what, if you are injured we will do all we can to help.
Are there any dangerous bug/animals?
There are no large dangerous animals. There are fire ants, scorpions and tarantulas though, if you want to find them. None of these insects are deadly but give a bad sting. If you are allergic to bees please bring your adrenaline shot (epi-pen), just in case.
Can I get laundry done?
We do not do laundry; our machine goes almost 24 hours a day to keep up with our own laundry! There is a laundry service in Troncones.
Are there good surfing spots nearby?
There are lots of good surfing spots within an hour drive from Eden, not to mention the one right in front of the hotel! A few of them are world class: La Saladita, Playa Linda, The Ranch, Rio Nexpa, La Boca, Troncones point to name a few.
Are there places to buy gifts?
We have a gift shop at Eden. Eva does all of the shopping and tries to get a variation of beautiful and special things from all over Mexico.
Is there a departure tax at the airport?
No, and don’t let them convince you otherwise.
Do I need to bring my passport?
Do I need a visa?
If you are an American or Canadian when you are on the plane the attendants will give you a form to fill out this is your tourist visa, they will stamp it at the airport. Don’t lose it. You will need to give it back when you leave the country.
I have minor children do I need to do anything special?
YES! Last year a number of guests to Troncones were stopped at the airport in the United States with their minor children. They were traveling with only one parent and were not allowed to leave the country without the consent of the other parent. Ask your airline about this. It is very troublesome; they will not let you board the plane without the correct documentation!
Do I need an international driver’s license to rent a car?
No, any local driver’s license is OK.
Do I need a jacket or sweater?
The most that you might need in December or January is a long sleeved t-shirt.
How are the mosquitoes?
There are mosquitoes in the jungle. If you wear insect repellent they will not bother you. They aren’t bad and some people say that they go away altogether in the winter months. It just depends on how sweet you are.
How late is your bar open?
How far should I book in advance?
It is always better to book as far in advance as possible. It is difficult for us to predict when we will be full. But one thing is certain, for reservations during the Christmas season you should book one year in advance. No kidding!
Can I use my credit card?
We do not accept credit cards to settle bills for the rooms. We do accept credit cards for the gift shop but not the restaurant.
Do you take travelers checks?
Not any more.
Where can I get pesos once I am there?
The best place to get pesos is at the airport ATM machine to the left as you come out of the arrivals hall. We will also be happy to take dollars or any other foreign currency instead of pesos. There is an ATM machine in Troncones. Yes the rate is better at the bank.
Can I use my ATM card?
There is now an ATM machine in Troncones!! There are also quite a few ATM machines in Zihuatanejo and Ixtapa that take the Plus system and Cirrus. Sometimes, although you think that you can use your card anywhere; it hasn’t been programmed to go international: check at your bank before leaving.
How safe is it for a single woman traveling in your area?
We have quite a few single women (and men) guests at Eden, so far there has never been a problem. I don’t recommend, however, long solitary walks miles down secluded and empty beaches. Why tempt fate, or the local Casanova. There is enough beach traffic on our cove for security and not so much as to ruin the serenity. There are always other guests around to talk to and hang out with.
I am a vegetarian, can you accommodate me?
There are a number of vegetarian options on the menu for lunch and dinner. Jean Pascal is always happy to work with our guests who might have food allergies etc… just let him know in advance and he will concoct something just for you.
If you have any other questions that are not on this list please feel free to write Jim directly at email@example.com